Before contacting us

When contacting us for support, please have as much of the following information available as possible:

For example:

• The product and the product version you are using.
• Operating system used (i.e. Windows 95, 98, NT, 2000 or Millennium)
• If a problem was encountered, the steps or events immediately preceding it
• System resource information (RAM, free space on hard drive, display settings )
• Exact error message that is displayed on screen.

For more efficient help, please have the program open before calling.